I created a simple single choice which are in the form of sentences like “I have an issue” and “I have a query” but if the user types something else instead of clicking one of the option , like “I have a question” , it doesnt goes on the failure path but considers it as the user selecting the first option independent of what I enter. I can even prevent user from typing text for a Single choice like I have in V12
Hi @sacrificialbeast ,
The choice, the question and the user input are all passed into the AI to do the matching; it is not exact matching, so I have recreated the scenario but played around with the above parameters:
And I think this is more relative. So in your scenario (and this is my own personal understanding) you used a lot of “I have a”, so there was a high ambiguity maybe.